Frequently Asked Questions

Membership


I moved, changed my phone number or have a new email address. What should I do?

You can make any changes to your personal information online by clicking [ here ] and then click on your name at the top of the screen to update your account information. If you do not have internet access please contact the Registrar.


How do I find out if I am current with my membership dues?

If you have internet access, log in to your account [ here ] and then click on your name at the top of the screen to view your account information. If you do not have internet access please contact the Registrar.


If I don't use email, how can I register for membership and courses?

If you are a member and we do not have your email address in our system, membership and registration information will be sent to you by USPS mail.

Please note: If we have an email address for you, we assume that you are using it and we will not send registration information to you via USPS mail. If you have previously used email and no longer use it, please let us know so we can delete the old email address and include you in our USPS mailings. However, this will eliminate your ability to use the online system for membership renewal and registration.


Registration


I spend part of the year out of state. How do I get the course catalog and register for classes?

If you have internet access and we have your email address, you will get an email notification when the catalog is ready and registration is open. You will be able to see the catalog and register for classes through the link provided in the email.

If we don't have your email address in our system, the catalog will be sent by US Postal Service to the physical address in our system. You can register for classes by mail. Please make arrangements with the post office for mail forwarding, if necessary.


When will the next catalog be ready?

The Spring 2018 catalog will be mailed in mid to late February.


What do I do if I registered for a course and can no longer attend?

If you registered online, you can cancel online and get a full refund for most courses, up to the day before the class. You are encouraged to cancel as soon as you know you will not be able to attend so that your seat can be made available for someone on the wait list. No refunds will be given for cancellations made after the date of the first class. For bus trips, please see our Cancellation Policies page.


What is the deadline for registering for a course?

You can register for most courses up to the day before the first class. Some courses may have an earlier deadline, which will be included in the course description.


I am on the wait list for a course. How will I know if a seat opens up?

If a seat opens up, the Registrar will call the members on the waitlist in order of when they signed up until someone is found who is able to attend.


If I don't want to use my own credit card, can I still register online?

Yes, you can register in one of two ways. You may use a Visa card that you can purchase at many retail outlets. The card has a small activation fee. Or you may register online and select the Pay By Check option (click on alternate payment, then click on pay by check), which will tell you where to mail your check.


If I am unable to attend all sessions of a multi-session course, can I receive a discount?

No. Partial registrations are not possible. No refunds will be given for missed sessions.


Volunteering


How can I become a volunteer?

Click [ here ] to see information about Volunteer Opportunities or speak to any of our Board Members.


I have an idea for a class I'd like to teach or a class I would like to take. Whom should I contact?

Contact one of the Vice Presidents of Curriculum.


Bus Trips


What do I do if I signed up for a bus trip and can no longer attend?

We often have a wait list for sold out bus trips so we encourage you to let us know as soon as possible if you will be unable to attend. For refund information, please see our Cancellation Policies page.


Technical


Is my online personal information secure?

Yes. The following information was provided by CourseStorm, our registration software provider. [ more ]


Do you share or sell my personal information?

We never share or sell your personal information.





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